This story also takes place at the Greek Restaurant I used to work at.
I was in the middle of my shift when all of a sudden, I got a table of 2. I overheard from the hostess that they were regulars and French- Canadian (from Montreal) so when I started pouring them water, I introduced myself, asked if they wanted any other beverage and then asked where they were from and tried to connect with them.
I told them that I have heard great things about Montreal and would love to visit as I have a friend who is from there and a best friend who has been there a few times. My friends have told me nothing but great things about that place and encouraged me to go one day.
The couple seemed happy that I was interested and agreed that I should visit.
After this, I took their order.
They ordered some white wine first. The lady who was the man’s wife, ordered a Chicken Souvlaki and the man ordered the Baked Salmon which came with a choice of either baked potato, roast potato, rice or spaghettini. He chose the baked potato and another baked potato on the side. I repeated everything to make sure I got the order right and then left.
I rang everything in correctly and continued working.
Later, I got buzzed that the food was ready. So I did what I normally did with hot dishes. I got myself a towel and carried the dishes to the table. The extra baked potato on the side came on a separate plate though. I still wasn’t able to carry three plates yet. Especially huge oval sized hot plates. So I left the extra baked potato for last as well as the sour cream, bacon and chives which were 3 bowls with 1 handle holding them together. I planned to get it after.
I went over to the table with the two large plates and put each one down. Chicken Souvlaki for the lady and the Baked Salmon for the man. And now to get the-
“Uh, no.” The man said instantly.
Oh no, I thought. What did I do? I’m sure I got the order right.
“I did not order this.” The man said angrily pointing to his dinner.
The man’s wife then tries to say something but I beat her to it by saying: “Oh, sorry, I’m about to get the second baked potato. I just couldn’t carry it.” I assumed he was expecting all of the plates at the same time.
“No. I did not order this. I ordered Salmon” he said, sounding extremely disappointed.
“That is the salmon…” I said while feeling very confused.
I couldn’t understand what I did wrong. So I repeated the order that they gave me.
“You ordered the Salmon with a baked potato choice and another one on the side which I’m about to get.”
The wife agreed that it was right. The husband got angry and frustrated after and continued to point to his plate.
“No, I didn’t order this. I wanted Salmon not the vegetables”
Excuse me for a moment so I can just face palm my face really hard now. Even though I much rather face palm your face sir.
“I’m sorry, I didn’t hear you say you didn’t-” He started to argue with me and tried to shut his wife up who knew he was getting angry over a silly thing like this.
Inside my head I was going crazy. FIRST OF ALL, RESPECT YOUR WIFE. YOU’RE ALSO IN A PUBLIC PLACE TOO. SECOND OF ALL, YOU DIDN’T SAY- HOLD THE VEGETABLES. YOU’RE A REGULAR AND YOU SHOULD KNOW THAT THE SALMON DINNER COMES WITH VEGETABLES ON THE SIDE AS EVERY DINNER DOES. IT’S NOT A SIDE ORDER OF SALMON. IT’S A DINNER PLATE. ALSO, WHAT IS YOU’RE PROBLEM? JUST DON’T EAT IT! WHAT THE HECK?
Back to real life… I responded appropriately and fast to cut off his attempt to argue with me any further. I was terrified but I pushed through.
“I’m sorry, let me just take that back for you” and I instantly left.
I dragged this stupid plate to the kitchen and then yelled out “WE GOT A MAN CHILD WHO DOESN’T LIKE HIS VEGGIES. SORRY!”
The kitchen starts to laugh. I was blessed to be working with an amazing kitchen staff who were fast and very understanding.
“What? He doesn’t like his veggies? Jeez. Alright, let’s pick them out!” The chef said.
“Thanks!” I then grabbed the veggie-less plate and the extra side of baked potato at the same time as well as the bacon, sour cream & chives and went back.
I came back quickly and said: “Here you go sir, sorry about that” and left after asking if they needed anything else. But to be honest, I didn’t care if he was happier or not though. He was so rude to me and his wife. But hey, he got what he wanted and I’m sure he realized that what he did was wrong because I handled it very well with a smile on my face.
I avoided the table as much as I could while keeping an eye out for empty plates.
When they were done, I cleared their plates and asked if they wanted dessert (which they did). I wasn’t mad in front of them. I still sounded very sweet and kept smiling. I acted like nothing happened. And let me tell you, I tend to kill people with kindness.
The man then told me: ” I like that you are always happy and smiling. That is very good!”
I felt like he was trying to say sorry for giving me a hard time earlier.
I really wanted to say: Sorry if you wanted me to get angry with you. I actually like to not get fired though.
But I responded with, “Oh thank you. I mean, I’ll get wrinkly if I’m always miserable you know?”
They both laughed as well as I did. But the wife probably laughed a lot harder and knew that I was talking about her husband and his childish behaviour. This man was miserable because he got a plate served with vegetables Haha. I enjoyed every bit of this but I still got the heck out of there right after.
In the end the lady paid while the husband was in the bathroom and I was happy about it, because I didn’t want to see his face again. And I didn’t which is great!
So please, everyone. Even if you did say “hold the veggies” and the server did get the order wrong. Don’t make a huge deal about it. Just don’t eat it or at least be nice about it if you really don’t want it. Mentioning the mistake is okay but getting mad is just immature. We have tonnes of other orders to deal with too. And hey, maybe it was the kitchen’s fault? or Maybe you didn’t actually say “Hold the veggies”. Everyone makes mistakes. Own up to it if you did because I do. Even if I didn’t think it was my fault, I still own up to the mistake assuming that there is a possibility that I may have misheard something. We’re all human.
This applies to anything else that you didn’t want on your food too. Not just veggies.
Now if this was about an allergy, that’s a whole different situation.
Stay respectful and understanding everyone!
What did you think about this story? Can you relate with a similar experience?